Classic IT Support's technician is available at most times for any emergency support requests.
In the past few weeks, numerous people have reported web hijacks, where they lose control over their computer, hear an automated voice, and see a phone number displayed urging them to all this number. This is a SCAM, a fake alert designed to trick you into thinking something is wrong with your computer. Do not call that number! Call us instead. Or, use Task Manager to kill any open web browsers - ring us and we'll guide you through this.
December 30, 2019 A week ago our primary domains server suffered catastrophic failure at the BIOS level. Investigations are continuing, trying to determine the extent of the damage and whether the failure was caused by hardware or hackers.
The result was that our domains and email server went offline, and it was several hours later before we could begin returning services back to normal on a redundant server. The recovery process is still continuing. The replacement Dell server's current value is at around $10,000. We have had to also purchase new licences, SSL certificates and replacement software at various levels. Our goal now is to raise $12,000 to cover our current costs.
Would you like to assist us by making a donation? We have just re-implemented our "donate" feature with the secure PayPal portal. Your donation at this time is appreciated.
For many years we've had several hyphenated domains, such as classic-it.com.au and classic-it.net.
These domains have now expired in favour of our current domain classicit.net (without the hyphen).
For those who use our email services, your email password/login credentials remain unchanged. Please don't hesitate to call us should you have any questions or require additional information.
Do not accept phone calls allegedly from "Microsoft", "Telstra", or your local bank, unless you are absolutely certain they are legitimate and you can verify their identity. We've had several customers who have been defrauded, believing they were talking to a legitimate support person, for example, when infact, they were engaging criminals intent on stealing banking credentials and funds. These criminals are adept and skillful in convincing users that they represent your provider, when in fact, they are cyber criminals, often working from overseas locations.
Please call us if unsure.
Many of us now are connected to the newer and faster NBN network. Some users have reported setup and connectivity issues, while others have had a smooth transition. Many have recently commented just how much faster it is.
Please call us should you experience any issues, as we're often familiar with most upstream issues.
We urge you to take up the NBN rollout earlier than later, as the copper analogue network will ultimately be turned off, meaning that you will lose any existing services.