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Classic IT Support

Classic IT Support's technician is available at most times for any emergency support requests.

In the past few weeks, numerous people have reported web hijacks, where they lose control over their computer, hear an automated voice, and see a phone number displayed urging them to call this number. This is a SCAM, a fake alert designed to trick you into thinking something is wrong with your computer. Do not call that number! Call us instead. Or, use Task Manager to kill any open web browsers. We'll quickly get your computer working again.

Retirement of old hardware

July 1, 2020 Old computer hardware has a known disposal problem. What do you do with old redundant computers, printers, monitors, phones and modems? You probably have a few of these items stored in your back room. Do you know what you'll do with them? Local councils and shires have e-waste facilities, and you'll alway see a menagerie of retired hardware sitting there. Of course, recycling plants extract the lead, gold, lithium and other precious metals.

We encourage responsible disposal of old hardware, and we can help with ensuring that your personal information is removed. We remove old hard disk drives from notebooks and computers, and physically crush the disk so no data is retrievable. Solid state drives and mobile phones are similarly crushed, before being taken to e-waste facilities. This ensures that no information is able to be extracted, even under the best of forensic technology.

On a personal note, with the escalating nature of information technology, and those of us who have been in the industry for the past 25 years are now beginning to think that perhaps we too are becoming redundant. The small town country IT technician may still be able to provide up-to-date advice on a limited scale, but for the current generation of older guys, we see our time as fast becoming redundant.

Good, old men never retire, but they do sadly become redundant. On this note we're carefully looking at where Classic IT Support currently is, and where we might be in five or ten years' time. Thus, we're gradually implementing a wind-down and suitable succession planning for the next phase. We'll keep you posted.

The nature of IT

June 24, 2020 We've been providing IT related services for some 23 years now. Our business model has been more philanthropic than income generating, and this has created a strong customer base and a sense of good-will throughout the Avon Valley and Wheatbelt regions. After all, IT is more about people that it is about the technology itself. If we can solve a technical problem, or at least make it easier to understand, then our job is done.

The challenge we face in the IT industry generally is the "risk factor". Cyber crime is prevalent and rising. Many an innocent customer has been defrauded by the fake technician telephone call asking for credit card details. You know the story - thousands of dollars siphoned from your bank account, or sickening feeling of having your computer compromised by backdoor tactics. The business customer wants full assurances that their systems are secure, and best practices are in place.

We plan to continue offering IT services under a philanthropic model. Hence, the recently added "Donate" button on our website. We also see the need to manage our services in a way that is profitable for both you the consumer as well as for us the supplier of services. We work to provide an hourly rate of billing that provides you with the best computer-related experience ever.

Shipment delays

April 4, 2020 Being unable to travel to Perth on our weekly purchase trips, we are currently relying on courier services from our Perth based wholesalers to send us our weekly computer component orders. While our local couriers are doing an excellent job, our wholesalers in Perth are currently experiencing delays with shipments from interstate and overseas, an onflow caused by the coronavirus restrictions.

We will continue to update customers with the status of their orders, if and when we are able to obtain any updates. Thank you for your patience

Coronavirus precautions

April 8, 2020 We are currently appraising best work and safety practices regarding the current coronavirus restrictions and quarantine. This means that we are effectively restricted from entering your premises or handling your computer. Thus, we will take all due care to utilise our own keyboard and mice when attending work on your computer. (Did you know that keyboards and mice contain more bugs than anything else in your home or workplace?)

In most cases, we request that you bring your computer to our office where, with spacial distancing in place, we will receive your computer. We will then take all due care to manage your computer or notebook.

Of course, our first preference is to assist you and help manage your IT problem by utilising remote support via Teamviewer. This will eliminate any unneccessary service calls or "return to base" work.

We apologise for any inconvenience this may cause you. We believe we have a collective responsibility to manage the unusual and uncertain circumstances we all share.

We also note the devastating effect these current restrictions are having on small businesses such as ours; the past few weeks have been the most difficult and challenging we have ever faced in the past 23 years of providing IT support services.

Catastrophic Server Crash

December 30, 2019 A week ago our primary domains server suffered catastrophic failure at the BIOS level. Investigations are continuing, trying to determine the extent of the damage and whether the failure was caused by hardware or hackers.

The result was that our domains and email server went offline, and it was several hours later before we could begin returning services back to normal on a redundant server. The recovery process is still continuing. The replacement Dell server's current value is at around $10,000. We have had to also purchase new licences, SSL certificates and replacement software at various levels. Our goal now is to raise $12,000 to cover our current costs.

Would you like to assist us by making a donation? We have just re-implemented our "donate" feature with the secure PayPal portal. Your donation at this time is appreciated.

Secure donate via PayPal

We appreciate your support for our philanthropic work. Thank you.

Old email domains

For many years we've had several hyphenated domains, such as classic-it.com.au and classic-it.net.

These domains have now expired in favour of our current domain classicit.net (without the hyphen).

For those who use our email services, your email password/login credentials remain unchanged. Please don't hesitate to call us should you have any questions or require additional information.

Scams and scammers

Do not accept phone calls allegedly from "Microsoft", "Telstra", or your local bank, unless you are absolutely certain they are legitimate and you can verify their identity. We've had several customers who have been defrauded, believing they were talking to a legitimate support person, for example, when infact, they were engaging criminals intent on stealing banking credentials and funds. These criminals are adept and skillful in convincing users that they represent your provider, when in fact, they are cyber criminals, often working from overseas locations.

Please call us if unsure.

NBN rollout

Many of us now are connected to the newer and faster NBN network. Some users have reported setup and connectivity issues, while others have had a smooth transition. Many have recently commented just how much faster it is.

Please call us should you experience any issues, as we're often familiar with most upstream issues.

We urge you to take up the NBN rollout earlier than later, as the copper analogue network will ultimately be turned off, meaning that you will lose any existing services.

Address:

28 Rose Terrace 
Spencers Brook, WA, 6401
(5 min from Northam)

Contacts:

Email: support(at)classicit.net
Mobile: 0417 177 683 
Office: 08 9622 2771